Overview
Effective Date: 3rd of September, 2024
At Ceyont Expo, we are committed to providing our customers with the highest quality products. We understand that there may be occasions when you need to return a product, and we have outlined our return and refund policies below to ensure a smooth and transparent process.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 14 days of the purchase date.
- The product must not be a prescribed item, as we do not sell prescription medications.
2. Non-Returnable Items
For health and safety reasons, certain items cannot be returned:
- Opened or used personal care products.
- Items that have been tampered with or altered in any way.
- Products that have been exposed to extreme conditions (heat, moisture, etc.).
- Clearance or sale items.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team via [email protected] with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- Please ensure that the item is securely packaged to prevent damage during transit.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will be deposited into your bank account.
- If the return is rejected, we will return the item to you, and no refund will be issued.
5. Shipping Costs
- The customer is responsible for paying shipping costs associated with returning an item unless the return is due to our error (e.g., wrong item sent).
- Shipping costs are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery:
- We will arrange for a replacement or refund and cover the shipping costs for returning the item.
7. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please contact us.
8. Change to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.
9. Contact Information
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our web